ARINC will be providing IT maintenance and support for Japan's AVICOM (the Japanese service provider for airline and civil aviation communications) ACARS System.
Since the 1990s AVICOM has been using ARINC ACARS, and has recently added ACARS data link infrastructure and multiple-service technology. AVICOM selected ARINC to provide a more comprehensive and cost-effective maintenance solution as a part of its on-going growth.
"This is the first time we've been contracted to support an ACARS system and provide maintenance for back-end network infrastructure in this way," said Jim L. Martin, Managing Director, ARINC Asia Pacific. "This engagement highlights the flexibility of our IT support capabilities to develop solutions for a variety of technical environments," Martin continued.
The contract specifies 24x7 on-call personnel to provide first- and second-level maintenance support as well as the management and coordination with OEMs for any replacement or warranty issues. The dedicated team supports AVICOM's central processing and networking system together with multiple-service ground systems at 60 airport sites across Japan. AMS first-level support encompasses primarily diagnostics activities, while second-level support includes hardware replacement with spares and break/fix coordination with OEMs. The complete ARINC managed solution comprises asset management, incident management, preventive maintenance and reporting.